Green Orange Travels (Pvt) Ltd heparin after referred as "we," "our," or "us" value your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website, or any other services we provide. By using our services, you agree to the terms outlined in this policy.

  1. Information We Collect

We may collect the following types of information:

  • Personal Information: Your name, email address, phone number, nationality, and other identifying details provided during booking or registration.
  • Payment Information: Details such as credit/debit card numbers (last four digits) and billing addresses, processed securely through third-party payment gateways.
  • Travel Information: Passport details, travel preferences, itinerary details, and special requests.
  • Technical Information: IP addresses, browser type, device information, and cookies to enhance user experience.
  • Communication Records: Emails, chat conversations, or other correspondence.
  1. How We Use Your Information

We use your information for the following purposes:

  • To process bookings, payments, and refunds.
  • To personalize your travel experience and provide tailored recommendations.
  • To communicate updates, confirmations, or changes to your itinerary.
  • To analyze and improve our services, website functionality, and customer experience.
  • To comply with legal obligations or resolve disputes.
  1. Information Sharing and Disclosure

We do not sell your personal information. However, we may share your information with:

  • Travel Partners: Hotels, airlines, tour operators, and other third parties to fulfill your booking requirements.
  • Service Providers: Payment gateways, IT support, and marketing agencies working on our behalf.
  • Legal Authorities: When required by law or to protect our legal rights.
  • Business Transfers: In case of mergers, acquisitions, or asset sales, your information may be transferred as part of the business with your prior consent.
  1. Data Security

We implement robust security measures to protect your personal information, including:

  • Encryption for sensitive data like payment details.
  • Secure access controls to our systems and databases.
  • Regular security audits and updates to address vulnerabilities.

While we strive to protect your data, no system is entirely foolproof, and we cannot guarantee absolute security.

  1. Cookies and Tracking Technologies

We use cookies to:

  • Improve your browsing experience.
  • Analyze website traffic and usage patterns.
  • Deliver personalized advertisements based on your interests.

You can manage or disable cookies through your browser settings, but this may affect the functionality of our website.

  1. Your Rights

As a user, you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct your information if it is inaccurate.
  • Deletion: Request the removal of your personal data, subject to legal obligations.
  • Objection: Opt-out of certain data uses, such as marketing communications.

To exercise your rights, please contact us using the information provided below.

  1. Retention of Information

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

  1. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these entities, and we encourage you to review their privacy policies.

  1. Children’s Privacy

Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from them.

  1. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the revised effective date.

  1. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us at:

Green Orange Travels (Pvt) Ltd
Email: [email protected]
Phone: 077 345 1640

 

Address: 46 Pirivena Rd, Dehiwala-Mount Lavinia 10390

This Privacy Policy is governed by the laws of Sri Lanka.

Refund Policy

Thank you for shopping at greenorangetravels.com. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 15 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once we receive your refund request , we will notify you of the status of your refund. If your refund is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any other charges incurred during the initial purchase

Processing Time

Refunds will be processed within 15 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.


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Privacy Policy

At greenorangetravels.com we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase on our website. By using our website, you consent to the practices described in this policy.

Information We Collect

When you visit our website, we may collect certain information about you, including:

  • Personal identification information (such as your name, email address, and phone number) provided voluntarily by you during the registration or checkout process.
  • Payment and billing information necessary to process your orders, including credit card details, which are securely handled by trusted third-party payment processors.
  • Browsing information, such as your IP address, browser type, and device information, collected automatically using cookies and similar technologies.

Use of Information

We may use the collected information for the following purposes:

  • To process and fulfill your orders, including shipping and delivery.
  • To communicate with you regarding your purchases, provide customer support, and respond to inquiries or requests.
  • To personalize your shopping experience and present relevant product recommendations and promotions.
  • To improve our website, products, and services based on your feedback and browsing patterns.
  • To detect and prevent fraud, unauthorized activities, and abuse of our website.

Information Sharing

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • Trusted service providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering products. These providers are contractually obligated to handle your data securely and confidentially.

  • Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests or orders.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and gather information about your preferences and interactions with our website. You have the option to disable cookies through your browser settings, but this may limit certain features and functionality of our website.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us using the information provided on our website.

Terms and Conditions

Welcome to greenorangetravels.com . These Terms and Conditions govern your use of our website and the purchase and sale of products from our platform. By accessing and using our website, you agree to comply with these terms. Please read them carefully before proceeding with any transactions.

Use of the Website

a. You must be at least 18  years old to use our website or make purchases.

b. You are responsible for maintaining the confidentiality of your account information, including your username and password.

c. You agree to provide accurate and current information during the registration and checkout process.

d. You may not use our website for any unlawful or unauthorized purposes.

Product Information and Pricing

a. We strive to provide accurate product descriptions, images, and pricing information. However, we do not guarantee the accuracy or completeness of such information.

b. Prices are subject to change without notice. Any promotions or discounts are valid for a limited time and may be subject to additional terms and conditions.

Orders and Payments

a. By placing an order on our website, you are making an offer to purchase the selected products.

b. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

c. You agree to provide valid and up-to-date payment information and authorize us to charge the total order amount, including applicable taxes and shipping fees, to your chosen payment method.

d. We use trusted third-party payment processors to handle your payment information securely. We do not store or have access to your full payment details.

Refunds

a. Our Refund Policy governs the process and conditions for seeking refunds. Please refer to the policy provided on our website for more information.

Intellectual Property

a. All content and materials on our website, including but not limited to text, images, logos, and graphics, are protected by intellectual property rights and are the property of greenorangetravels.com or its licensors.

b. You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.

Limitation of Liability

a. In no event shall greenorangetravels.com, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase and use of our products.

b. We make no warranties or representations, express or implied, regarding the quality, accuracy, or suitability of the products offered on our website.

Amendments and Termination

We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.