We offer a wide range of travel packages covering various categories, including cultural, adventure, family, and eco-friendly tours. You can explore all our packages on our homepage.
Are your packages customizable?
Yes, all of our packages can be customized to provide a unique experience tailored to your preferences. However, scheduled tours are standardized and cannot be modified.
How can I book a package?
Decide what you’d like to experience during your visit to Sri Lanka, browse our available packages, and select the one that suits you best. Once chosen, you can proceed with the booking through our secure payment gateway.
What is included in your travel packages?
Accommodation at 4-star or higher hotels.
All transportation expenses.
Breakfast and dinner.
Entrance tickets to attractions.
An experienced and licensed tour guide.
One 1-liter water bottle per person per day.
What is not included in your travel packages?
Lunch expenses (typically $4–$10 per meal, depending on the location).
Tips or gratuities for guides and drivers.
Do your packages cater to solo travelers, families, or groups?
Solo Travelers: While possible, our pricing is more attractive for two or more travelers due to twin-sharing accommodations.
Families: Yes, we have family-friendly packages.
Groups: Yes, group packages are available.
Pricing and Payments
What payment methods do you accept?
We accept Visa, MasterCard, UnionPay, Discover, Diners Club, and bank transfers. For bank transfers, please contact our team before proceeding.
Do you offer payment plans or installments?
Not directly, but you may arrange installment plans with your credit card provider.
Are there any hidden charges?
No, the price listed is all-inclusive. Tipping is optional and not mandatory.
What is your refund policy if I cancel my trip?
If you cancel due to an emergency, contact us immediately. We generally refund the amount minus any non-recoverable expenses (e.g., hotel or ticket bookings). Late cancellations may incur additional charges.
Travel Logistics
Do you arrange flights as part of the package?
No, flights are not included.
Can you assist with visa applications?
Yes, most travelers can obtain visas online via ETA Sri Lanka.
Is travel insurance included in the package?
Travel insurance is not included. Many credit cards offer free travel insurance. Contact us if you need additional coverage.
What happens if my flight is delayed or canceled?
Notify us immediately. We recommend arriving in Sri Lanka a day before your itinerary begins to accommodate any delays.
Do you provide airport pick-up and drop-off services?
Yes, we do.
Accommodation and Meals
What type of accommodations are included?
Primarily 4-star hotels, with 3-star options during peak seasons.
Can I upgrade my accommodation?
Yes, contact us for boutique hotels, villas, or 5-star upgrades.
Are meals included in the packages?
Breakfast and dinner are included. Please budget $10–$20 for lunch, depending on the location.
Do you cater to dietary restrictions or allergies?
Yes, let us know in advance, and we’ll make the necessary arrangements.
Can I choose specific hotels or resorts?
Yes, use the customization option when selecting your package.
Activities and Itineraries
Are entrance fees to attractions included?
If you prefer to handle entrance fees yourself, we offer a 15% discount.
Can I skip or swap activities in the itinerary?
Yes, especially if you purchase the package without entrance tickets.
Do you offer guided tours?
Yes, all our tours are guided.
What if I want free time to explore on my own?
While we prioritize your safety, many packages include leisure time for exploration.
Are activities suitable for all age groups?
Activities are generally suitable for ages 18–60. Contact us for specific requirements.
Special Requests and Customization
Can I add additional activities or destinations to my package?
Yes, use our customization option.
Do you organize honeymoon or special occasion packages?
Yes, we offer tailored packages for special occasions.
Can you accommodate travelers with disabilities or special needs?
Yes, please inform us of your requirements, such as wheelchair access.
Do you offer eco-friendly or sustainable travel options?
Yes, we provide eco-tours with low-emission vehicles.
How do you handle last-minute bookings or changes?
Last-minute bookings are subject to availability. Contact us immediately for any changes.
Support and Assistance
Who do I contact in case of an emergency during the trip?
Your tour leader is your first point of contact. We also have a 24/7 support team.
Do you provide a local guide or representative?
Yes, all our trips include licensed local guides.
Is there a 24/7 helpline available?
Yes, our helpline is accessible on the top-left corner of our website.
What safety measures do you have in place for travelers?
We work with trusted partners, follow strict hygiene standards, and provide emergency support through a dedicated team.
How do I give feedback or file a complaint after my trip?
Use our post-trip feedback form, or contact us via phone or email. A dedicated support team will address your concerns promptly.
